Yes. We take your safety very seriously. We use the latest technology to make sure that your money is secure, and we comply with all the relevant Omani and international security standards for sending and storing money. We also choose our money-sending partners (such as MoneyGram) based on their proven approach to financial and data safety and security.

You can use the forgotten passcode feature, where we will take a selfie. We will verify your identity, and then you will be able to create a new passcode.

Choose a strong, unique passcode and change it regularly. Do not use a passcode that can be easily guessed based on your personal information (like your birthday or address). Do not reuse the same passcode you use to unlock your phone or other apps. Never share your passcode with anyone. Do not write down your passcode; ensure no one can see it. Lock your device when it’s not being used. Enable biometrics for faster, safer authentication. Check your transactions regularly. If you suspect fraud, please call us on +968-80008880 or email support.om@walletii.com.

Watch out for unexpected messages offering prizes or jobs, or ads claiming you’ve won money from walletii or its partners. Be cautious of anyone asking to use your wallet for money transfers. If something feels off, always double-check in the walletii app or contact us at +968-80008880 or support.om@walletii.com.

If you think something suspicious is happening, go to the walletii app and tap Help & Support > Contact Us > Message Us. You can also call us directly at +968-80008880 or support.om@walletii.com. Don’t reply to unknown messages or share your passcode with anyone.

Your account is secured with your passcode or biometric verification. We constantly monitor for suspicious activity and take immediate action when needed. You’ll only receive updates or promotions through official walletii channels.