Am I eligible to open a walletii account?
To open a walletii account, you must be over 18, hold a valid Tunisian ID, and have Tunisian phone number. You can also have multiple wallets with different providers at the same time.
How can I sign up and start using walletii?
Download the walletii app, and it will guide you through the sign-up process. We have to verify your identity before you can send or receive money. You’ll be asked to take a selfie and scan your ID, so have this at hand.
Will I be charged anything for opening walletii?
No, opening and maintaining your walletii account is completely free. You won't be charged for keeping your balance at zero or for periods of inactivity either.
How does my walletii account become activated?
Once you’ve finished the verification process, which itself is very quick, then it should only take a couple of minutes for your walletii account to be opened. Occasionally, we may need to do some additional checks to verify your identity, but these should only take 1-3 business days.
Why can’t I find walletii on the App Store or Google Play?
To download walletii, you need to make sure you’re searching in the App Store or Google Play of a country where walletii is available. You can always switch your App Store or Google Play location.
I’m having issues scanning my ID, what do I do now?
Clean your ID and try to use different lighting conditions. If the problem persists, please contact us through the ‘Help and support’ section of the app.
My documents have been rejected. What should I do now?
We may have assessed that some of your personal data is incorrect. Please try the verification process again, or contact us through the ‘Help and support’ section of the app.