How can I check the status of my bill payment?
Go to ‘History’. Tap on the arrow at the bottom and then tap on the transaction you wish to see in detail. Remember, while a transaction is successful in walletii and shows as paid, it can still take a few hours for the updated balance to be reflected.
My recharge or bill payment hasn’t reached the biller yet—what’s going on?
Prepaid payments are usually processed immediately, while postpaid bill payments may take a few hours. If it’s been more than 24 hours and your payment still hasn’t reached the biller, please contact us through the ‘Help & support’ section of the app—we’ll look into it right away.