Complaints, disputes, and refunds

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Complaint procedure

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Walletii offers its customers several channels to submit a complaint, request for service or information, or even a suggestion.

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How to submit your complaint

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You can submit your complaint through the following means:

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• In person: Submit your complaint with acknowledgment of receipt directly at the company's headquarters.
• By email: Contact us via the following email address: « ……………………………. », providing the following information:
  • First name and last name
  • Contact number
  • Identity card number
  • A detailed description of your complaint
• By phone: Call our dedicated helpline at the following number: «……………………………. », where our customer service team will assist you.

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We are committed to processing your request promptly and providing you with an appropriate response.