ما هي البيانات الشخصية التي نستخدمها؟

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عندما تقوم بإنشاء حساب في walletii واستخدامه، فإننا نقوم بجمع البيانات الشخصية الخاصة بك. بعض هذه البيانات هي ما تقدمه عند التسجيل، كما نقوم بجمع البيانات من مصادر أخرى. عادة ما يكون هذا عند استخدام خدماتنا، أو إجراء استفسارات، أو التسجيل، أو طلب المعلومات، أو الخدمات الأخرى ،أو الرد على الاتصالات منا.

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:تتضمن البيانات الشخصية التي نحتفظ بها ما يلي

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1.     معلوماتخاصة بك

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• Authentication information: the passcode you set to access the application, and answers to security questions used to reset your passcode.
• Employment information: job title, employer name and salary range.
• Contact information: phone number, email address, language setting and home address.
• Research data: Responses to surveys, feedback provided during interviews, and audio/video recordings of research sessions
• Due diligence information:
  - a copy of your national or resident ID, a selfie of you holding it up so that we can verify that it’s yours, and the ID type, number and expiration date.
  - positive matches on sanctions and other financial crime alert lists, and the reasons for the match.

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2.    Information about your payments

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• Financial information, such as your payment card number, the account holder name, expiration date and CVV/CVC.
• Transaction information, such as the name of the person or company you pay using our services, a description and ID for the transaction, and the payment amount. For remittances, we may also need to collect purpose of the transaction, the source of funds, and the receiver's relationship to you.

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3.    Information about how you use our product

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• Usage information, such as how you enter data on our application or website and how long it takes, and whether you opened an email or clicked a link, how you came to our website, which pages you visit and what you do while you’re there, how long you remain on a page or view a video, whether you opened an email or clicked a link, records of your contact by phone, email, and the reasons for the communication. (To collect this data we use cookies and other tracking technologies)
• Connection information, such as the type of device you use to access our services, operating system and version, device identifiers, network information, IP address and location derived from your IP address. To collect this data we use cookies, advertising pixels and other tracking technologies.
• Preferences, such as the types of services that may interest you, channels of communication, whether you have agreed to receive marketing information about our services, or whether you have opted out.

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Your rights and choices

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You have rights under privacy and data protection law. These include the right to ask for a copy of your personal data, to correct, delete or restrict processing of it, and to obtain personal data in a format you can share with a new provider. These rights may be limited in some situations – for example, where we can demonstrate that we have a legal requirement to retain your data.

You can contact our privacy team to ask a question about our privacy practices or exercise your rights. If you have unresolved concerns, you may have the right to complain to a data protection authority.

We engage in sales, marketing and lead generation activities, sometimes using cookies and other tracking technologies. We respect your right to opt out of these activities, which you can do at any time by changing your preference setting, clicking the “unsubscribe” link in one of our emails or asking a walletii caller to take you off our lists. You can clear cookies using your web browser, or configure your browser to refuse cookies or notify you when they are set. What authorises our processing of your personal data?

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We process personal data only where we have appropriate legal grounds.

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1.    Performing a contract

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In most cases, the data we collect and the things we use it for are necessary for us to provide our payment services to you.

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For example, when we execute a payment transaction, provide our mobile application, or show a transaction history.

2.    Complying with law

Some of the activities we undertake are necessary to comply with our legal and other obligations as a payment provider.

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For example, we process personal data for:

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• Anti-money laundering and sanctions compliance
• Fraud prevention, customer protection and security
• Activities connected with claims and litigation.

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3.    With your consent

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In some cases, we process personal data with your specific and informed consent. We tell you in the service where you can make a choice or grant consent. If you have granted consent, you may withdraw it at any time to stop any further processing.

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How is personal data protected?

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We apply and regularly test a set of information security controls that meet industry best practices and the requirements of our financial services license.

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How is personal data shared?

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We share personal data with recipients under lawful conditions as required to perform our services or operate our business. Recipients include:

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Parties in your transaction

We share personal data with the merchants, payees and financial institutions involved in a transaction, wherever they might be located.  

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‍Service providers
Other companies help us conduct the activities described in this privacy notice. We work with service providers who have access to personal data when they provide us with services, like due diligence, technical infrastructure, user research, web and app development, and marketing tools. We impose strict restrictions on how service providers store, use and share data on our behalf.

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Promotional Partners

If you use a referral code, we may share confirmation of you with the partner who referred you, so they can track their performance and receive their rewards. We do not share your full financial details with them.

‍OFT companies
‍Other companies in the OFT Group help us provide our regulated services from the country where they are located. For example, support for our regulated services is provided from OFT International LLC and Ooredoo Financial Services LLC, both in Qatar, and they may handle personal data to provide these services to walletii. All OFT companies are governed by our global data protection compliance program and subject to this privacy notice.

‍To a purchaser of our business
‍If ownership or control of all or part of our business or assets changes, we may transfer personal data to the new owner. If the owner will use the data for purposes other than those disclosed here, they will take the steps required by law to ensure such purposes remain lawful.

‍Other exceptional circumstances
‍We share personal data when we think it’s reasonably necessary to enforce agreements or terms, or comply with law, regulation, legal process or government request.

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We share personal data with government agencies and other third parties if we believe it is reasonably necessary to protect the security of our services; to protect OFT and our partners, payers or the public from harm or illegal activities, or to respond to an emergency.