Once your friend makes their first payment, you’ll receive a referral reward. If you’re sure your friend has made a payment, and your reward hasn’t arrived within 10 minutes, please contact us through the 'Help and support' section of the app.

Download the walletii app, and it will guide you through the sign-up process. We have to verify your identity before you can send or receive money. You’ll be asked to take a selfie and scan your ID, so have this at hand.

There is no minimum balance required. You can keep it at 0; we won’t charge you for inactivity.

No, you will not be charged for receiving money in walletii.

You can use the forgotten passcode feature, where we will take a selfie. We will verify your identity, and then you will be able to create a new passcode.

Go to ‘Invite friends’, where you’ll find your unique referral code to share with friends. Copy the code and send it using your preferred messaging service. When your friends create their account, they can enter your code by going to ‘Invite friends’ in their app and tapping ‘I have a referral code’ at the bottom of the screen.

No, opening a walletii wallet is free. And you also won’t be charged if you keep your balance at zero or inactive for a period of time.

For security reasons, you cannot change the phone number linked to your walletii account. You must close your existing account and open a new one with your new number.

Local payments happen immediately. The recipient will receive money instantly.

No, there is no charge for adding money.

Go to ‘History’. Tap on the arrow at the bottom and then tap on the transaction you wish to see in detail. Remember, while a transaction is successful in walletii and shows as paid, it can still take a few hours for the updated balance to be reflected.

Download the walletii app to the new phone and log in with your existing phone number. We will verify your phone number and passcode. This will automatically sign out your account on the lost phone.

No, there is no charge to open a walletii wallet.

Prepaid payments are usually processed immediately, while postpaid bill payments may take a few hours. If it’s been more than 24 hours and your payment still hasn’t reached the biller, please contact us through the ‘Help & support’ section of the app—we’ll look into it right away.

To download walletii, you need to make sure you’re searching in the App Store or Google Play of a country where walletii is available. You can always switch your App Store or Google Play location.

Yes, you can pay bills for others if you know their mobile phone number.

This means we need some additional time to verify your identity. You’ll be notified when this process is completed. We appreciate your patience.

Log in to the app, and you’ll be prompted to update your personal details, where you can upload a new ID. Your app is good to go once your new ID is verified.

Clean your ID and try to use different lighting conditions. If the problem persists, please contact us through the ‘Help and support’ section of the app.

We may have assessed that some of your personal data is incorrect. Please try the verification process again, or contact us through the ‘Help and support’ section of the app.

This means we need some additional time to verify your identity. You’ll be notified when this process is completed. We appreciate your patience.

The walletii app is only available for iOS and Android.